Refund Policy
Effective November 1, 2026
This policy covers payments for QRCode Alligator's paid plans (Alligator Business). The generator and the free tier of the tracking service cost nothing, so there is nothing to refund. Paid plans are not on sale yet; this policy applies from the day they are. Payments are processed by Paddle.com, our reseller and merchant of record, which issues refunds on our behalf.
Yearly plans
If you ask within 30 days of a yearly charge, the first one or a renewal, we refund it in full. You don't need to give a reason.
We email you a reminder 30 days before each yearly renewal, so you have time to cancel before you are charged.
Monthly plans
Monthly charges are not refunded, except where the law of the country you live in gives you a right to withdraw from the purchase. Paddle's refund policy, at paddle.com/legal/refund-policy, describes those rights.
Cancelling
You can cancel at any time with the “Cancel subscription” link in your account, which takes you straight to Paddle's customer portal. Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for, and the account then moves to the free tier. Every tracked code keeps resolving.
Free trial
The 60-day trial takes no payment card and never charges you, so there is never anything to refund.
How to ask for a refund
Email [email protected] from the address on your account, with the order number from Paddle's receipt. Refunds go back to the payment method you used.
